I HAD JUST RECENTLY BROUGHT MY VEHICLE INTO BERLIN CITY CAR CENTER FOR A WARRANTY EXHAUST REPAIR THAT MY LOCAL MECHANIC HAD INFORMED ME ABOUT. UPON BERLIN CITY'S INSPECTION THEY INFORMED ME THAT SOME ADDITIONAL WORK NOT COVERED UNDER WARRANTY WOULD ALSO NEED TO BE DONE. MY INITIAL REACTION WAS TO NOT HAVE THE WORK DONE AND TO JUST PROCEED TO MY LOCAL GARAGE AND SUCK UP THE REPAIR. THE SERVICE MANAGER (NOT SURE OF HIS NAME) INTRODUCED HIMSELF WHEN HE OVER HEARD HIS CUSTOMER ADVISOR SPEAKING WITH ME AND TOOK THE OPPORTUNITY TO VERY METHODICALLY EXPLAIN TO ME THE SERVICES I NEED. AFTER SPEAKING WITH THE SERVICE MANAGER AS WELL AS THE SERVICE ADVISOR (ALMOST A FULL HOUR) I WAS THOROUGHLY EXPLAINED IN DETAIL INCLUDING BEING INVITED INTO THE ACTUAL REPAIR FACILITY TO VIEW MY VEHICLE THE ITEMS IN QUESTION BY ME THAT WERE SUGGESTED IN NEED OF REPAIR. GIVEN THAT THEY ARE WILLING TO TRULY LISTEN TO ME AS THE CUSTOMER AND ARE WILLING TO DEVOTE SO MUCH TIME AND ENERGY TO ME I AM NOW GOING TO BE A REGULAR CUSTOMER OF BERLIN CITY!
I purchased a brand new Spectra last year. When I was researching and test driving vehicles, I told them that I wasn't buying right off the bat. They were the only dealership around that didn't push and push me to buy right then and there. They let me test drive as needed and were very helpful and patient. That's really why I went with them. Good sales people there!
I was treated like a child and was forced to fill out their financing before I could test drive a car. Mind you, I already was pre approved with an auto check from my bank in my hand! The salesman called me a "car brat" on the test drive and couldn't tell me if the car was a 4 or 6 cylinder while he was looking at the engine. It is fairly obvious how many cylinders a motor has, you just count them but I wanted to see how far his knowledge of the car went. Needless to say I purchased a car at another dealer. I suggest you do the same.
The sales process was smooth and friendly. Since then I am ignored and none of the remaining things that were promised have been fulfilled. I get the run around. Very disappointed. I was lead to believe that the new management was dedicated to fixing earlier problems with the dealership. But when might this happen?
Wonderful people!
Berlin City Pre Owned Superstore is a US Car Dealer based in Williston, Vermont. Berlin City Pre Owned Superstore is located at 586 Marshall Ave, Williston, VT 05495, USA.
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